Once again today, I can’t see view any GoDaddy web sites using any of our computers that are on RoadRunner. This would not be the first time. Or the second. Or the third. (I stopped counting.) This is a periodic drama, and I’m tired of it.
During a 25-minute, circular, get-nowhere conversation, a RoadRunner tech support person said that it was a RoadRunner problem, not a GoDaddy problem (they always say that, and vice versa.) She also said, ““There’s nothing we can do from here… I have no phone numbers for the corporate office.”
When asked (repeatedly), “Are you able to email them?,” she finally said, “I can do it just like you can.” (Ah, not on my GoDaddy email, I can’t.) “For me to email about it, they wouldn’t do anything. It would have to come from a customer. You don’t have an alternate email, like Yahoo?” Wow. I then asked, “You do work in the tech department, don’t you?” She answered, “Tech and sales, yeah.” And P.R., too, apparently.
I was more than a little bit frustrated by the end of the call. So when she said, “I’m sorry I’m not able to do any better than that. May I send you a customer survey?”, I thought I might yell. Instead, I said “I can’t access my email to get it.” She didn’t miss a beat. She told me I could do the survey when my GoDaddy accounts start working again. Great. When will that be? She then added, “Is there anything else I can do for you?” To which I responded (somewhat sarcastically and not very happily, I must admit), “Well, you haven’t done anything yet, so I guess ‘no’ would be the answer to that.”
Next call, RoadRunner. Their tech support guy remembered hearing about this problem in the past, but hadn’t had a service report about it today. But he asked me to hold while he did some checking. He came back in a few minutes with this explanation: GoDaddy is receiving so many requests from RoadRunner that they view it as an attack and they block the DNS. And he said that there were lots of back and forth conversations going on about it. So, when will it be fixed, I asked? He said that usually, it’s a few days. And of course, he said it’s up to GoDaddy to fix.
So once again, GoDaddy v. RoadRunner, with each saying it’s the other’s fault, and each saying that the other has to fix it, and meanwhile, the customers are in the middle. So, maybe it’s time for GoDaddy customers to find a new web host and RoadRunner customers to find a new ISP. I’m making some calls. Y’all are both on my nerves.
(And yes, Jesus has already had something to say to me about my attitude and lack of patience with the GoDaddy lady. I need to go pray…)
UPDATE: Sue told in the comments (and via IM) that it does seem to be a RoadRunner DNS issue. And Tech Mama Sue knows her stuff. My GoDaddy sites are already working again, thankfully. (That “thanks” is to God and to whatever humans He used to accomplish the fix.) Now it’s time for RoadRunner to find a permanent solution for the problem, and for GoDaddy to do whatever is necessary on their end to make sure that happens. You’re both being paid to serve your customers. Do it! Hugs, CM
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This isn’t a new problem. We’re having the same issues for RR users in Greensboro not able to view their web sites (also hosted in Greensboro) depending on which RR DNS server they are using. We have a level 3 tech support guy working with us (he’s very nice and helpful) but the bottom line is that something is horked in the RR DNS servers and they won’t admit it.
It’s that simple and that complicated.
Well, at least now I know it’s a RoadRunner issue. That helps. Thank you!
Frankly I’m sick and tired of Time-Warner. I only stay with them because my brother is a tech there and I can usually bypass their office to get things fixed. If I had to tollerate what the rest of you put up with I’d have dumped them long ago.